services
empowerment leadership training
we offer 10-unique classes
Our Empowerment Leadership Training classes utilize tools and strategies designed to pick up where traditional “theory” training drops off!
All classes are 3-4 hours in length and can be tailored to fit the needs of the organization. Information in the classes is relevant, timely and easily incorporated into daily practice with very little theory.
Classes can be scheduled at your convenience at your facility.
the supervisor's job
“Describe the role of supervisor as a performance coach, develop strategies to develop employees so they can meet and exceed expectations.”
• Identify the role of supervisor.
• Identify what is the most important part of being a supervisor.
• Explain what it takes to be a good supervisor
• Identify how to make the transition from lead worker to supervisor.
• Compare the differences of baby boomers and gen ex and millennial employees, and how to empower them all.
becoming a leader
“Leaders are not born but are developed. People follow leaders who have a great sense of direction and ones who can communicate that direction and meet their needs as well as the organizational needs”
- Define leadership
- List five steps for establishing leadership in a facility and explain the consequences if they are not followed.
- Define power and accountability by developing and writing expectations.
- Explain how to work with employees who don’t want or can’t handle empowerment.
appreciating clients, customers and co-workers
“Explain why we get along really well with some people and terribly with others.”
• Identify your personal behavioral styles, and how they dictate what you say, do and act.
• Explain how to communicate with the other styles.
• Develop teamwork and trust within your work group.
motivation
“Identify what factors motivate and de-motivate employees.”
• Identify what motivates employees.
• Explain motivational needs and develop strategies that would work in your facility.
• Identify traditional methods of motivation.
• List guidelines for effective encouragement.
communication skills
“Discuss the how communication is so critical to an organizations success and develop strategies to work on communication at the personal level.”
• Explain why communication fails.
• Identify how to be a better listener
• Explain how to develop good listening skills.
problem solving
“Identify a structured method of solving problems.”
• Determine who needs to be involved in the process.
• Identify the variables involved in the process
• Explain the problem solving process.
delegating and monitoring
“Delegating or assigning tasks? Identify true delegation and how to monitor progress.”
• Explain why we don’t like to delegate.
• Identify what types of tasks need to be delegated.
• Identify whom I should delegate to.
interviewing and hiring
“Examine the entire hiring process from assessing the job requirements to making the offer.”
• Explain the pre-interview process.
• Develop and write behavioral based interview questions.
• Explain how to conduct the interview.
evaluating employee performance
“Provide honest input on employee performance and write goals for success.”
• Explain why we need to evaluate performance.
• Demonstrate how to write appropriate expectations.
• Compare employee performance to expectations.
employee discipline
“Discuss progressive discipline and identify strategies to make it effective.”
• Diagnose performance problems.
• Implement disciplinary actions.
• Troubleshoot difficult problems.